Gateway Services Pet Aftercare Network

Why it is listed

Gateway is the scale network behind many local brand names. Use the corporate pages to understand Paws e-Track and the Careline — then verify the consumer brand’s private vs individual procedure in writing. Do not assume “private” means one pet alone in the chamber.

Pros & cons

Pros

• gatewayservicesinc.com 2026-09-07: describes itself as the largest pet aftercare provider in North America with 150+ locations and 2,000+ team members on the homepage. United States / Canada brand map under Locations/Brands. Gateway for Families page: Pet Compassion Careline staffed 24/7 by Master’s and Ph.D.-level clinicians with at least five years’ counseling experience — complimentary grief support for partner clinics and pet parents.
• Paws e-Track: proprietary aftercare ordering / tracking software for Gateway clinics; barcode scanning along the journey; order flow includes selecting cremation type and entering pet and owner information (pawsetrack page).
• Cremation options page: Communal = ashes not returned; pets may be cremated together and scattered. Private or Individual = ashes returned; maximum memorialization options; note that depending on location you will be offered private or individual with the same stated outcome.

Cons

• Critical wording on cremation-options-1: for Private or Individual — “Your pet will not be cremated in isolation and will not be mixed with other pets.” That is not the PLPA definition of Private (only one animal in the unit). Ask the local care center whether your paid service is one-at-a-time private or partitioned/individual, and get it in writing. Safety one-chamber points are zero under our rubric.
• gatewayservicesinc.com is primarily B2B/clinic-facing. Consumer experience is usually under a local brand name (West Coast Pet Memorial, Abbey Glen, Lasting Paws, and others on the corporate map). No national consumer cremation USD.
• Memorial item browsing is named; a single national “urn + paw + certificate” package list is not scored as clearly as Pet Passages or Resting Rainbow.

Score breakdown